We offer three convenient ways to connect with our team. Start a live chat conversation using the widget in the bottom corner to speak with a specialist in real time, submit an enquiry via our contact page, or schedule a callback with one of our bathroom experts at a time that suits you.

Yes, we do. Our showroom is currently undergoing renovation and will reopen within the next one to two months. We look forward to welcoming you to experience our latest products in our newly redesigned, state-of-the-art facility.

Of course! We understand that project requirements can evolve. As long as your order hasn't shipped, we're happy to make changes. If it's already been dispatched, we'll guide you through the next steps. To add items to an existing order, simply get in touch and we'll arrange that for you.

We offer delivery within 2–10 working days. Most orders arrive within 3 working days. Remote locations and larger orders may require additional time.

Next day delivery is available on most items. To arrange this service, please contact us via live chat, email, or request a callback. Our cut-off time for next day delivery orders is 2pm.

Our showroom and warehouse are currently undergoing renovation. We appreciate your patience as we work to enhance our facilities. Collections will be available again shortly.

Most items are dispatched via courier delivery. Your delivery driver will contact you by phone or text to confirm an arrival time window. Please ensure your contact number is accurate and up to date.

For small parcels, our courier partner will attempt delivery up to three times or may leave the item with a neighbour. Larger deliveries require a signature upon receipt. If you're unavailable, please contact the courier directly to arrange an alternative delivery time, or reach out to us and we'll be happy to help coordinate a solution.

We do not currently offer international shipping. However, we can deliver to a UK-based freight forwarder, who will then forward your order to your destination. Please contact our team if you would like assistance arranging this service.

If your order arrives damaged or incomplete, please contact us immediately. We're committed to resolving the issue within 24 hours wherever possible.

Refunds are processed within 7 business days of receipt and inspection of your returned item(s). Once approved, the credit will be returned to your original payment method.